Five housekeeping KPIs that actually predict tenant complaints

1. Washroom service interval during peak hours (target: under 45 minutes).
2. Consumable stock-outs per month (target: zero).
3. Supervisor inspection score, sampled weekly per floor.
4. Time-to-close for tenant tickets raised to the help desk.
5. Staff attendance and replacement time on no-show days.

Each of these is cheap to measure and hard to fake. Review them monthly with your provider, and insist that the report comes with photographs and timestamps.