Every facility head eventually asks the same question: do we keep technicians on site, or call them when something breaks? The honest answer depends on three numbers — asset count, downtime cost and response expectations.
When on-call wins
Small premises with few systems (a branch office, a small society without lifts or STP) rarely justify a resident technician. A visit-based AMC with defined response times is cheaper and adequate.
When resident AMC wins
Once a site has pumps, DG sets, HVAC, lifts and a tenant who notices a 30-minute outage, a resident MST pays for itself. Preventive checks reduce breakdowns, and the first-response time drops from hours to minutes.
The hybrid most clients land on
- One resident multi-skilled technician on day shift.
- Scheduled PPM visits for HVAC and electrical panels.
- On-call cover for nights and weekends with a 2-hour SLA.
- Monthly asset log and breakdown report shared with the client.
Measure the model by downtime avoided, not by the monthly invoice.
